Join us and lead the charge as we revolutionize the Operations Group! Picture yourself guiding our dynamic team in exceeding performance goals, managing profitability, nurturing customer relations, and driving continuous improvement.
The Operations Manager, will oversee a diverse range of critical functions, including the 24/7 Call Center, Broker Carrier Setup, Central Dispatch, Planning Group, and Heavy Haul/Permits. This individual will spearhead initiatives like the corporate FG Report program and Driver Retention strategies for our Central Group. Every day will present new challenges and opportunities to make a tangible impact on our success.
Essential Job Duties
- Foster the growth, development, and overall performance of our talented Operations Group, ensuring they have the tools and support they need to thrive
- Create, track, and optimize key performance indicators, ensuring that our team members are set up for success
- Oversee Central Dispatch fleet of Owner Operators
- Implement freight optimization and driver retention strategies
- Identify opportunities for process improvement
- Facilitate the implementation of continuous improvement objectives
- Assign drivers and dispatchers
- Handle agent, customer, and driver escalations
- Stay abreast of industry regulations and ensure compliance
Required Qualifications
- High school diploma or equivalent
- 2+ years of leadership experience, successfully leading a team of 4+ direct reports
- Trucking industry experience
- Operations Transportation Management experience
- TMS familiarity
- Ability to remain patient and calm under pressure
- Top-notch customer service skills
- Skill to quickly pivot from one task to another and reprioritize throughout the day
- Collaborative team player
- Strong typing skills
- Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
- Ability to read, speak, write, and understand English in a professional manner
Preferred Qualifications
What's in it for me?
- Medical, Dental, and Vision Insurance
- Company Paid Life Insurance
- Company Paid Short Term Disability Insurance
- Company Paid Long Term Disability Insurance
- Employee Assistance Program
- Flexible Spending Account (FSA)
- Health Savings Account (HSA) with employer contributions
- 401K Employer Match
- Paid Vacation
- 8 Paid Holidays
- Paid on a weekly basis!
- Employee referral bonus program ($500)
- The opportunity to work with good humans
Schedule - In Person, On Site
Monday - Friday, 8:00am - 5:00pm
If you're ready to take on a leadership role that's as rewarding as it is exciting, join us on this journey of growth and achievement. Greatwide is a member of The Evans Network of Companies. With extensive capacity and a nationwide network of agents, we are ready to handle your transportation demands. We understand our business is about relationships. We work hard to establish new and nurture existing relationships with our Customers, Agents and Independent Contractors.
